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Privacy Policy
Last updated: June 2026
1. Overview
BVOPro Pty Ltd ABN 86 666 111 379 (referred to in this policy as BVOPro, we, us or our) is committed to protecting personal information and handling it in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
This Privacy Policy explains how personal information is collected, held, used, disclosed and otherwise managed through the BVOPro website, platform and related services.
This Privacy Policy explains how personal information is collected, held, used, disclosed and otherwise managed through the BVOPro website, platform and related services.
2. Scope
This policy applies to personal information collected through the BVOPro website, subscription process, platform access, support interactions, demonstrations, and related business activities.
It should be read together with the BVOPro Terms of Service and any applicable customer terms, engagement documents, consent forms, or data processing arrangements.
It should be read together with the BVOPro Terms of Service and any applicable customer terms, engagement documents, consent forms, or data processing arrangements.
3. Types of Information Collected
BVOPro may collect and hold:
- Identity and contact information, such as names, business names, telephone numbers, email addresses and billing details.
- Account and subscription information, including registration details, plan selections and account credentials.
- Payment and transaction information reasonably required to process payments and administer subscriptions.
- Usage and technical information, including activity on the platform, access frequency, feature usage, browser information, device information, IP address, cookies and similar tracking data.
- Customer-uploaded or customer-entered information used to provide valuations, appraisals, reporting or related services.
- Communications and support records, including enquiries, feedback and correspondence.
4. How Information Is Collected
Personal information may be collected when a person:
- visits or uses the BVOPro website or platform;
- creates an account, subscribes, requests a trial, or makes a payment;
- enters information into the platform for valuation or appraisal purposes;
- contacts BVOPro for support, demonstrations, sales enquiries, or other business communications;
- consents to marketing communications or responds to surveys or product feedback requests.
5. Purposes of Use
BVOPro may use personal information for the following purposes:
- providing, maintaining and administering the website, platform and related services;
- creating and managing accounts, subscriptions, trials, payments and customer records;
- generating valuations, appraisals, reports and associated outputs requested by customers;
- responding to enquiries, providing support and communicating with users;
- improving platform functionality, service performance and user experience;
- sending service notices, operational communications and, where permitted, marketing communications;
- complying with legal, regulatory, risk management and business administration requirements.
6. Secondary Use — Analytics, Benchmarking, Aggregation
BVOPro may use customer data in aggregated form for analytics, benchmarking, industry comparisons, reporting, product improvement and model training beyond serving the individual customer who provided the data.
This secondary use is limited to aggregated data only, being data combined with other data sets and used in a way that does not identify a specific client, accountant, business, valuation subject or matter.
BVOPro does not use identifiable customer data or customer-specific data for those secondary purposes unless separately authorised in writing.
In limited circumstances, anonymised full data may be proposed for case studies, sample reports or software demonstrations. Before any such use occurs, specific authority must be obtained from both the accountant and the client for the relevant matter.
If the client does not provide explicit consent, that proposed secondary use will not occur.
Customers may opt out of proposed use of anonymised full data by withholding consent when approval is requested. No separate opt-out applies to aggregated secondary use unless otherwise required by law, contract or an agreed customer arrangement.
This secondary use is limited to aggregated data only, being data combined with other data sets and used in a way that does not identify a specific client, accountant, business, valuation subject or matter.
BVOPro does not use identifiable customer data or customer-specific data for those secondary purposes unless separately authorised in writing.
In limited circumstances, anonymised full data may be proposed for case studies, sample reports or software demonstrations. Before any such use occurs, specific authority must be obtained from both the accountant and the client for the relevant matter.
If the client does not provide explicit consent, that proposed secondary use will not occur.
Customers may opt out of proposed use of anonymised full data by withholding consent when approval is requested. No separate opt-out applies to aggregated secondary use unless otherwise required by law, contract or an agreed customer arrangement.
7. Disclosure of Information
BVOPro may disclose personal information:
Where third parties handle personal information on BVOPro’s behalf, reasonable steps will be taken to require those parties to protect the information appropriately.
- to service providers and contractors who assist with hosting, payment processing, support, analytics, communications, security or other operational functions;
- where disclosure is required or authorised by law, court order or regulatory process;
- in connection with a business sale, restructure, merger, investment, asset transfer or acquisition;
- to professional advisers, insurers, auditors or legal representatives where reasonably necessary for legitimate business purposes.
Where third parties handle personal information on BVOPro’s behalf, reasonable steps will be taken to require those parties to protect the information appropriately.
8. Overseas Disclosure
BVOPro may use service providers, cloud systems or technology vendors that store or process information outside Australia.
Where overseas disclosure occurs, reasonable steps will be taken to ensure that personal information receives protections comparable to those required under Australian privacy law, unless an exception under applicable law applies.
Where overseas disclosure occurs, reasonable steps will be taken to ensure that personal information receives protections comparable to those required under Australian privacy law, unless an exception under applicable law applies.
9. Data Quality, Security and Retention
BVOPro will take reasonable steps to ensure that personal information held is accurate, up to date and complete, having regard to the purpose for which it is used.
BVOPro implements reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information will be retained only for so long as reasonably required for service delivery, legal compliance, dispute resolution, evidentiary purposes, security, and legitimate business operations, after which it will be deleted, de-identified or securely destroyed where practicable.
BVOPro implements reasonable technical and organisational safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information will be retained only for so long as reasonably required for service delivery, legal compliance, dispute resolution, evidentiary purposes, security, and legitimate business operations, after which it will be deleted, de-identified or securely destroyed where practicable.
10. Cookies and Website Technologies
The BVOPro website and platform may use cookies and similar technologies to support functionality, security, analytics and user experience.
Users may control cookies through browser settings, although doing so may affect website or platform performance.
Users may control cookies through browser settings, although doing so may affect website or platform performance.
11. Marketing Communications
Where contact details are used for marketing or promotional communications, BVOPro will do so in accordance with applicable law and any consent or opt-out requirements.
Recipients may unsubscribe from marketing communications using the unsubscribe facility in the communication or by contacting BVOPro directly.
Recipients may unsubscribe from marketing communications using the unsubscribe facility in the communication or by contacting BVOPro directly.
12. Access, Correction and Complaints
A person may request access to personal information held about them, or request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information, subject to any lawful exceptions.
Privacy complaints may be submitted to BVOPro using the contact details below. Complaints will be reviewed and responded to within a reasonable period.
If a complaint is not resolved satisfactorily, the complainant may be entitled to refer the matter to the Office of the Australian Information Commissioner.
Privacy complaints may be submitted to BVOPro using the contact details below. Complaints will be reviewed and responded to within a reasonable period.
If a complaint is not resolved satisfactorily, the complainant may be entitled to refer the matter to the Office of the Australian Information Commissioner.
13. Contact Details
Privacy enquiries, access requests, correction requests, consent requests relating to anonymised full-data secondary use, and privacy complaints may be directed to:
BVOPro Pty Ltd
Email: [email protected]
Website: BVOPro
BVOPro Pty Ltd
Email: [email protected]
Website: BVOPro
14. Changes to This Policy
BVOPro may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, services or business practices. Updated versions will be published on the BVOPro website.
